Return Policy

Upon receiving your order, you have 14 days to request an exchange or refund by emailing us at kate@shopkikionline.com. Include your order number as well as the item name(s) that you wish to return in your email. Within 24 hours, we will send you an email with return instructions; please do not mail us any item prior to receiving these instructions.

All items must be returned in original and unused condition, with their original tags and packaging. Please note: Certain items are not returnable, including final sale merchandise, fragrance, and special order items. Shipping costs are non-refundable. 

Items purchased online may also be returned at our Lafayette or Baton Rouge locations during normal business hours. Please bring the invoice included with your order when returning an item. For store hours, please click here.

Once received, please allow up to 72 business hours for us to process your return.