Return Policy:
ShopKikiOnline.com provides high quality merchandise and superior customer experience. In the event that a return or exchange must be made the following are our guidelines:
• Returns and exchanges are accepted within 5 days of receipt of your order.
• Returns must be in new, unused, pristine condition and must have the original tags attached.
• Please contact us at This e-mail address is being protected from spambots, you need JavaScript enabled to view it   to let us know of your intention to return or exchange an item, and we will issue a Return Authorization number to you. This number must be obtained if exchanges or credit are to be made.
• Send all returns to:
Kiki
Attn: Returns
1910 Kaliste Saloom Road Suite 600
Lafayette, LA 70503
• All returns should be insured for the cost of the merchandise. www.shopkikionline.com will not be responsible for lost packages..
• Our customer service department will inspect merchandise upon return and will either accept or deny the return of such merchandise.
• Once a return has been accepted your credit card will be refunded the full amount of the purchase less any shipping charges.
• In the event a return is denied, we will return the merchandise back to the buyer at the buyer’s sole expense.
• We are unable to accept returns or exchanges on candles, fragrances, sunglasses, and special orders.
• No refunds on sale or clearance merchandise.
• Shipping and handling charges are non refundable.
• All return shipping charges are the responsibility of the customer.
• Returns and exchanges are accepted at the sole discretion of shopkikionline.com.
• For questions regarding the return policy, please contact us at This e-mail address is being protected from spambots, you need JavaScript enabled to view it or 337.406.0904

Payment Policy:

Acceptable Payment Methods
ShopKikiOnline.com accepts the following credit cards: Visa, MasterCard, American Express and Discover.
Sales Tax
ShopKikiOnline.com charges the appropriate sales tax for items shipped to the state of Louisiana. Customers who live outside Louisiana will not be charged sales tax.
Order Changes and Cancellations
Once an order has been placed, it cannot be modified or cancelled.
Order Tracking
Once your order is placed, you will receive an e-mail confirming receipt of your order. All packages will be shipped within two business days, unless otherwise indicated. Once your package is shipped you will be e-mailed a tracking number for your package.

Shipping Policy:
Domestic Shipping Rates
We offer free shipping on all order placed to the same address that total $250 and over. We ship all of our packages via UPS and all items are sent fully insured. We do not ship to P.O. boxes.

If you order by 2pm Monday-Friday we will process and ship your order that day. If you order after 2pm Friday-Sunday your order will ship Monday. We do not currently offer Saturday delivery.

International Shipping
For International orders, we ship Global Express through the United States Postal Service. Approximate delivery times are 5-8 business days. Cost is $40. For additional items and weight, charges will apply. Reduced rates for Canada shipping are possible, please contact us for an estimate on shipping.

Please email This e-mail address is being protected from spambots, you need JavaScript enabled to view it or call 337.406.0904 for questions on shipping.

Online Item Availability & Special Orders                                                                       If you don’t see something from one of our designers or if the item is out of stock, please e-mail us or call us during store hours and we’ll do our best to find it for you! Shipping fees may apply to special ordered items.